Privacy Policy

RupeeOTC ("Platform", "we", "us", or "our") is a crypto-to-INR settlement gateway that allows users to convert supported cryptocurrency into Indian Rupees and receive value through bank transfers, UPI, credit card payments, digital gift cards, or physical products.

This Privacy Policy describes what information we collect when you use the Platform, how we use it, and the choices you have. By using the Platform, you agree to the practices described here.

We collect only what is necessary to provide our Services. We do not conduct identity verification (KYC) and do not collect government-issued identity documents.

2.1 Information You Provide

• Account Information: Your name and email address, collected at registration.
• Delivery Address: Your postal address, collected only when you place an order for a physical product, used solely for shipping.
• Bank & Payment Details: Bank account number, IFSC code, UPI VPA, or credit card billing name — collected at the time of a transaction to execute settlement. We do not store full card numbers.
• Cryptocurrency Wallet Address: The blockchain address from which you deposit funds, used for verification and, where required, refunds.
• Support Communications: Any information you share when contacting our support team.

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device type
• Pages visited, session duration, and click behaviour
• Referral source and UTM parameters
• Cookies and similar tracking technologies (see our Cookie Policy)

We do not use your information for advertising, profiling, or sale to third parties.

We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:

• Banking & Payment Partners: To execute your requested settlement.
• Logistics Partners: Your name and address, solely to fulfil physical product orders.
• Gift Card API Providers: To generate and deliver your digital voucher.
• Infrastructure Providers: Hosting, email, and analytics providers operating under confidentiality obligations.
• Legal Obligations: Where required by applicable law, court order, or a government authority request.

• Account Information: Retained while your account is active, and for a reasonable period after deletion to handle any outstanding disputes.
• Transaction Records: Retained for a minimum of 5 years to maintain accurate financial records.
• Delivery Address: Deleted once the order is fulfilled and the return window has closed, unless there is an active dispute.
• Support Communications: Retained for 2 years from the date of resolution.
• Technical Logs: Retained for up to 12 months for security purposes.

• Access: Request a summary of the personal information we hold about you.
• Correction: Request correction of inaccurate information in your account.
• Deletion: Request deletion of your account and associated data, subject to our retention obligations.
• Opt-Out: Unsubscribe from non-transactional emails at any time.

To exercise any of these rights, contact us at privacy@rupeeotc.com.

We take reasonable technical and organisational measures to protect your information, including encryption in transit, access controls, and regular security reviews.

We may update this Privacy Policy from time to time. For material changes, we will notify you via your registered email. Continued use of the Platform after notification constitutes acceptance.

Email: privacy@rupeeotc.com